Q: Hoe retourneer ik mijn product?

U meldt een retour aan via onze <a href="https://www.remarkt.nl/aw_rma/guest/index/?___store=remarkt_nl">retourpagina</a>. Dit kan met een account, maar ook als gast. <ol> <li>Open de retourpagina op ReMarkt.nl.</li> <li>Log in of kies Retour zonder account.</li> <li>Vul uw bestelnummer en het e-mailadres van de bestelling in.</li> <li>Selecteer het product en de reden van retourneren.</li> <li>Dien de retouraanvraag in.</li> </ol> Na het aanmelden ontvangt u eerst een bevestiging dat de aanvraag is ontvangen. De aanvraag wordt niet automatisch direct goedgekeurd. ReMarkt beoordeelt de ingediende retouraanvragen dagelijks. Na goedkeuring ontvangt u de retourinstructies. Stuur het product pas op nadat u de juiste instructies heeft ontvangen. Maak bij apparaten met opslag vooraf een back-up en verwijder persoonlijke gegevens. Verpak het product compleet en zorgvuldig volgens onze retourvoorwaarden.

Question 1

Hoe retourneer ik mijn product?

Accepted Answer

U meldt een retour aan via onze retourpagina. Dit kan met een account, maar ook als gast.

Open de retourpagina op ReMarkt.nl.
Log in of kies Retour zonder account.
Vul uw bestelnummer en het e-mailadres van de bestelling in.
Selecteer het product en de reden van retourneren.
Dien de retouraanvraag in.

Na het aanmelden ontvangt u eerst een bevestiging dat de aanvraag is ontvangen. De aanvraag wordt niet automatisch direct goedgekeurd. ReMarkt beoordeelt de ingediende retouraanvragen dagelijks. Na goedkeuring ontvangt u de retourinstructies.

Stuur het product pas op nadat u de juiste instructies heeft ontvangen. Maak bij apparaten met opslag vooraf een back-up en verwijder persoonlijke gegevens. Verpak het product compleet en zorgvuldig volgens onze retourvoorwaarden.

Question 2

Hoe retourneer ik vanuit België?

Accepted Answer

Meld uw retour eerst aan via het Belgische retourportaal van ReMarkt. Dit kan met een account, maar ook als gast via retourportaal.

Open het retourportaal en log in of kies Retour zonder account.
Vul uw bestelnummer en het e-mailadres van de bestelling in.
Selecteer het product, de retourreden en de gewenste afhandeling.
Dien de retouraanvraag in en wacht op de verwerkte retourinstructies.

Na het aanmelden ontvangt u eerst een bevestiging dat uw aanvraag is ontvangen. De aanvraag is daarmee nog niet automatisch goedgekeurd. ReMarkt controleert de ingediende retouraanvragen op werkdagen. Na goedkeuring ontvangt u de juiste retourinstructies.

Wilt u een aankoop herroepen? Meld dit dan binnen 15 dagen na ontvangst. Na de melding heeft u nog 15 dagen om het product terug te sturen.

Retouradres

ReMarkt / Terabyte B.V.
Ellerweg 2
6037 RS Kelpen-Oler
Nederland

Stuur het product pas op nadat u de instructies heeft ontvangen. Bij herroeping zijn de rechtstreekse retourkosten vanuit België voor uw rekening. Bij een beschadigde, verkeerde of onvolledige levering of een geldige garantie- of conformiteitsaanvraag draagt ReMarkt de noodzakelijke retourkosten.

Question 3

Terms and Conditions

Accepted Answer

Terabyte B.V., trading as ReMarkt

Last updated: 20 August 2026

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

ReMarkt: Terabyte B.V., trading as ReMarkt, with its registered office at Ellerweg 2, 6037 RS Kelpen-Oler, the Netherlands.
Customer: any natural person or legal entity that receives an offer from ReMarkt, places an order or enters into a contract with ReMarkt.
Consumer: a natural person acting for purposes outside their trade, business, craft or profession.
Business customer: a customer acting in the course of a profession or business.
Product: any product offered or supplied by ReMarkt, including refurbished laptops, desktops, monitors, smartphones, tablets, accessories, parts, software and licences.
Refurbished product: a previously used product that has been inspected, tested and cleaned by ReMarkt and, where necessary, repaired, modified or reconfigured.
Contract: any contract between ReMarkt and the customer concerning the purchase and delivery of a product or a related service.
Distance contract: a contract concluded between ReMarkt and the consumer without their simultaneous physical presence, through an organised distance-selling system.
Website: the website www.remarkt.co.uk and the associated country and language versions on which ReMarkt offers products to customers in the United Kingdom.
Cooling-off period: the period within which a consumer may exercise the right to cancel.
Right to cancel: the statutory right of a consumer to end a distance contract within the cooling-off period without giving any reason.
Durable medium: any means by which information can be stored personally and consulted later in unchanged form, including e-mail and a downloadable document.
In writing: communication by letter, e-mail or another durable medium.
Day: a calendar day, unless a working day is expressly referred to.

Article 2 – Identity and contact details of ReMarkt

ReMarkt is a trading name of:
1. Terabyte B.V.;
2. registered and visiting address: Ellerweg 2, 6037 RS Kelpen-Oler, the Netherlands;
3. Dutch Chamber of Commerce (KvK) number: 52945855;
4. VAT identification number: NL850678201B01;
5. e-mail address: info@remarkt.nl;
6. telephone number: +31 (0)495 712876;
7. website for the United Kingdom: www.remarkt.co.uk.
ReMarkt's premises are physically accessible from Monday to Friday from 09.00 to 12.30 and from 13.00 to 17.00, with the exception of public holidays and closing days announced in advance.
ReMarkt is a webshop and does not have a physical shop. Visiting, collecting or dropping off at our premises is only possible after contacting customer service and after an appointment or confirmation has been given.

Article 3 – Applicability

These terms and conditions apply to every offer, every order, every contract and every delivery made via www.remarkt.co.uk or with a delivery address in the United Kingdom.
The terms and conditions are made available to the customer before or at the time the contract is concluded, in a way that allows them to be read, saved and downloaded.
Where specific terms apply in addition to these terms and conditions, such as payment terms, delivery terms, return conditions, warranty terms or the pallet policy, these are made available before or at the time the contract is concluded.
Individual written agreements between ReMarkt and the customer take precedence over these terms and conditions insofar as they expressly deviate from them.
Deviations from these terms and conditions are only valid if they have been confirmed in writing by ReMarkt.
If a provision is wholly or partly void, voidable or otherwise unenforceable, the remaining provisions continue to apply. The provision concerned is then replaced by a valid provision that comes as close as possible to its purpose without prejudice to mandatory law.
If a provision is open to more than one interpretation, the reasonable interpretation most favourable to the consumer applies in relation to a consumer.

Article 4 – ReMarkt and refurbished products

ReMarkt mainly sells refurbished IT products, such as laptops, desktops, monitors, smartphones, tablets, accessories and parts.
Refurbished products have been used previously and are inspected, tested and cleaned before sale and, where necessary, repaired, modified or reconfigured.
Because refurbished products have been used previously, visible signs of use may be present. Their nature and extent depend on the quality grade chosen.
The quality grade relates in principle to the external condition. Regardless of the grade, the product must function technically as stated in the product description.
The customer cannot automatically expect a refurbished product to have the same external condition, battery performance or remaining lifespan as a new product. The age, price, product description and chosen quality grade are taken into account in this expectation.
A specific technical or cosmetic characteristic that deviates from what may normally be expected is clearly stated before purchase. In a consumer sale, this deviation only counts as agreed if the consumer has expressly and separately accepted it.
Only accessories, parts and software listed on the product page, in the chosen configuration or in the order confirmation form part of the delivery.

Article 5 – Offer and product information

ReMarkt describes its offer as clearly and completely as possible. The offer states the main characteristics, specifications, quality grade, configuration options, price, availability and any additional costs.
Product photos are generally sample photos. The refurbished product delivered may differ in appearance from the item shown, within the chosen quality grade.
The configuration chosen by the customer determines, among other things, the memory, storage, operating system, keyboard layout, warranty and additional options. The chosen configuration takes precedence over general images or sample texts.
ReMarkt stocks products with various original keyboard layouts. To supply the language layout chosen by the customer, ReMarkt may use:
1. an original keyboard with the chosen layout;
2. a professionally printed ink layer, in which case the keyboard backlight may not be visible through the printed keys;
3. high-quality keyboard stickers.
Unless a specific method has been expressly promised in the offer, ReMarkt decides which of these methods is used to supply the chosen keyboard layout.
Stock indications are maintained as carefully as possible. Due to simultaneous orders, technical errors or stock discrepancies, a product may nevertheless turn out to be unavailable.
Obvious errors or mistakes in prices, specifications, images, stock or other product information are not binding on ReMarkt where the customer should reasonably have understood that an error had been made.
If it becomes apparent before the order is accepted that a product is unavailable or that an obvious error has been made, ReMarkt will inform the customer. An alternative product is only supplied with the customer's express consent.

Article 6 – Ordering and conclusion of the contract

By completing the ordering process via a button that makes clear that an obligation to pay arises, the customer makes an offer to buy the selected products.
An automatic acknowledgement of receipt, payment confirmation or invoice confirms that the order or payment has been received, but does not constitute final acceptance of the order unless ReMarkt expressly states in it that the order has been accepted.
The contract is concluded as soon as ReMarkt expressly accepts the order, and at the latest when the dispatch confirmation is sent.
ReMarkt may refuse an order before final acceptance if:
1. the product turns out to be unavailable;
2. there is an obvious error in the price, stock or specifications;
3. payment has not been received or is not approved by the payment service provider;
4. the order cannot be fulfilled in a responsible manner;
5. there is fraud, abuse or another legally permitted ground for refusal.
If ReMarkt refuses an order, the customer is informed as soon as possible. Any payment already received is refunded without undue delay.
If the product ordered is unavailable, ReMarkt may propose an alternative. The customer is not obliged to accept this alternative and will not receive a replacement product without their consent.
ReMarkt provides the main details of the contract and the applicable terms and conditions on a durable medium.

Article 7 – Prices and payment

Prices for consumers include VAT unless clearly stated otherwise. Prices for business customers may be displayed exclusive of VAT if this is clearly indicated in advance.
Before the order is completed, the total amount is shown, including taxes and all known shipping, payment, configuration and other additional costs.
The customer may use the payment methods offered at checkout for the United Kingdom and the order concerned. These may include PayPal, credit card, SEPA bank transfer, Klarna, Riverty and Google Pay. The payment methods visible at checkout are decisive.
Payment via Klarna, Riverty or another pay-later service is also subject to the acceptance criteria and terms of the payment service provider concerned. The provider may independently accept or refuse an application.
A consumer pays according to the payment method chosen at checkout. Advance payment is only requested insofar as this is permitted under the mandatory law of the United Kingdom.
Charges for a payment method are only applied where this is legally permitted and are clearly stated before the order is completed.
Where payment on account has been agreed, the customer must pay within the period stated on the invoice or in the written agreement.
In the event of late payment, interest and collection costs are only charged insofar as these have been validly agreed in advance and the mandatory law of the United Kingdom permits this. Any legally required free reminder or remedy period is applied first.
Additional payment terms may apply to business customers. These are provided before or at the time the contract is concluded.

Article 8 – VAT and invoicing

For an order with a delivery address in the United Kingdom, the VAT and other known taxes charged by ReMarkt are shown before the order is completed. ReMarkt issues an invoice for every order in the name of Terabyte B.V., trading as ReMarkt.
The invoice is sent by e-mail together with the payment confirmation, included physically with the parcel and, where available, placed in the customer account.
Sending an invoice does not automatically mean that the order has been finally accepted by ReMarkt. Article 6 applies in this respect.
The customer is responsible for checking the name, company name, address and VAT details provided before completing the order.
An invoice can only be amended after issue where this is permitted for administrative and tax purposes. ReMarkt may request supporting documents before a correction is made.
For an export delivery from the Netherlands to the United Kingdom, ReMarkt may apply 0% Dutch VAT where the statutory conditions are met and the export can be evidenced.
Depending on the value and nature of the order, UK VAT may be charged at checkout or levied on import. Customs duties and clearance charges are payable by the recipient unless it is expressly stated at checkout that ReMarkt collects these charges.
The customer provides all information reasonably required for export, import and customs clearance. The tax treatment and amounts shown at checkout and on the invoice are decisive. A different tax treatment may apply to Northern Ireland and other special customs territories.

Article 9 – Delivery

ReMarkt delivers from the Netherlands to the United Kingdom where the United Kingdom can be selected as the delivery country at checkout.
The customer is responsible for entering the delivery address and the required contact details completely and correctly.
The processing time starts once the order has been accepted by ReMarkt and the payment or payment method has been approved.
For an immediately available order with a delivery address in the United Kingdom that is placed on a working day before 12.00 noon, has been accepted by ReMarkt and whose payment has been approved, ReMarkt aims to dispatch the order on the same working day. The expected transit time after dispatch is usually 4 to 6 working days. This is not a guaranteed dispatch or delivery date unless a fixed date has been expressly agreed in writing. For customs shipments, clearance at the border may take additional time.
The standard shipping costs to the United Kingdom are €19.95. For orders of €199 or more, standard shipping is offered free of charge. Different costs may apply to pallet, express or special shipments; these are stated before the order is completed.
Where no delivery time has been agreed, ReMarkt delivers a consumer order no later than thirty days after the contract is concluded.
Every product undergoes a final inspection before dispatch. If this shows that a product or part, such as a battery, does not meet the applicable standard, replacement or additional repair may be necessary. This may cause a delay. ReMarkt informs the customer if delivery is expected to be significantly later as a result.
For orders of five or more products, a longer processing time may apply due to the additional picking, configuration and inspection involved. Article 21 also applies in this respect.
ReMarkt may use PostNL, GLS, DHL, Quicargo or another suitable carrier, among others, for delivery.
The customer receives a tracking code where the chosen carrier makes one available. For pallet or special shipments, delivery notifications are not always sent automatically.
In a consumer sale, the risk of damage or loss remains with ReMarkt until the product has been received by the consumer or by a third party designated by the consumer who is not the carrier.
If a delivery demonstrably fails due to the customer, because of an incorrect address, absence, refusal or failure to collect in time, ReMarkt may charge the reasonable costs actually incurred for a new shipment. These costs are communicated in advance.
A shipment that is refused at the door or returned by the carrier after cancellation is processed according to the returns procedure once it has been received by ReMarkt.
If a carrier has failed to deliver a shipment or has delivered it incorrectly, ReMarkt may open a carrier investigation. Its duration is partly determined by the carrier. ReMarkt remains the point of contact for the consumer.
The delivery terms and the pallet policy also apply to pallet shipments. Unless otherwise agreed in writing, pallet delivery is made to the front door or the first accessible place on the ground floor.
ReMarkt may deliver an order in instalments where necessary. No additional costs are charged for this unless the customer has agreed to them in advance.

Article 10 – Inspection on receipt

The customer is asked to check the order for correctness, completeness and visible damage as soon as possible after receipt.
In doing so, check at least the product, the accessories supplied, the shipping label and the enclosed invoice.
Visible transport damage should preferably be reported to ReMarkt within 48 hours of receipt. This allows ReMarkt to record the damage in time and, if necessary, open an investigation with the carrier. A later report does not automatically result in a consumer losing their statutory rights.
The consumer is asked to report a defect as soon as possible after discovering it. A later report does not automatically result in the loss of statutory rights as long as the applicable period under the law of the United Kingdom has not expired.
When reporting damage, an incorrect delivery or a missing part, ReMarkt may ask for photos of the outer packaging, the shipping label, the inner packaging, the product and the damage.
If a product or invoice belonging to another customer has been received by mistake, the customer must inform ReMarkt immediately. The product and documents must be kept carefully and may not be used, copied or shared with others.
A product with serious or potentially dangerous damage must not be used or connected. In that case, contact ReMarkt immediately.
The customer is asked to keep the shipping and protective materials until it is clear that the delivery has been received correctly and undamaged.
Visible damage to a pallet shipment must, as far as possible, be noted on the consignment note, CMR or proof of receipt. The pallet policy applies to the further procedure.

Article 11 – Right to cancel and return period

A consumer in the United Kingdom has, in principle, a statutory cooling-off period of fourteen days for a distance contract. ReMarkt voluntarily extends this period to fifteen days after the day on which the consumer or a designated third party received the product. Statutory exceptions to the right to cancel continue to apply.
For a single order containing several products that are delivered separately, this period starts on the day after receipt of the last product.
After giving notice of cancellation in time, the consumer has a further fifteen days to return the product. This is also referred to as fifteen days to notify plus fifteen days to return.
The consumer may also cancel the order before delivery.
Cancellation can be made via:
1. the clearly visible online cancellation function on the website;
2. the cancellation or return function in the customer account, if the consumer already has an account;
3. the returns portal for the United Kingdom at https://www.remarkt.co.uk/aw_rma/guest/index/;
4. the statutory model cancellation form;
5. an e-mail or other unequivocal statement to ReMarkt.
A customer account is not required in order to exercise the right to cancel. It must be possible to use the online cancellation function without being required to create a new account. A guest order may become visible automatically when the same e-mail address is used. If this is not the case, customer service can link the order to a new account after verification. This linking is not a condition for a valid cancellation.
After using the online cancellation function, the consumer receives without undue delay an electronic confirmation that can be saved, stating the content, date and time of the cancellation. After submitting a return request, the consumer receives a confirmation that the request has been received. Return requests are checked by ReMarkt on working days. As a result, the return instructions do not always follow immediately. This check is not a condition for a valid and timely cancellation.
The consumer must be able to demonstrate that the cancellation and return took place in time. Therefore, keep the confirmation, the proof of postage and the tracking information.
In the event of cancellation, the direct costs of returning the product are borne by the consumer, provided that ReMarkt clearly communicated this before the purchase.
If the return concerns an incorrectly delivered or defective product for which ReMarkt is responsible, the necessary return costs are borne by ReMarkt.
For products that, by their nature, cannot normally be returned by post, the return costs or a reasonable estimate of them are stated before the contract is concluded.
Choosing from standard configurations, such as memory, storage, operating system or keyboard layout, does not automatically make a product a customised item to which the right to cancel does not apply.
For digital software and licences, the right to cancel is only lost where all statutory conditions have been met, including the consumer's express prior consent and their acknowledgement that the right to cancel is thereby lost.
The right to cancel applies exclusively to consumers. For business orders, a return option only exists where this has been agreed in writing.

Article 12 – Condition of the product on return

During the cooling-off period, the consumer may unpack and assess the product to the extent necessary to establish its nature, characteristics and functioning, as would also be possible in a shop.
If the use goes beyond what is necessary for this assessment, the consumer may be liable for the resulting diminished value.
ReMarkt only charges for diminished value that has actually occurred and can be demonstrated. No fixed amount is charged for administration, handling or restocking costs.
Signs of use that were already present on receipt and fall within the chosen quality grade are not attributed to the consumer.
When assessing a return, ReMarkt takes into account the condition on delivery, the nature and intensity of use, missing parts, new damage and the effect of these on the resale value.
If an incorrect or defective product has been delivered, any use or examination necessary as a result is not treated as diminished value due to cancellation.
The consumer is not liable for diminished value if ReMarkt did not provide all legally required information about the right to cancel before the contract was concluded.
Before returning the product, remove personal data, accounts, passwords and security features and make a backup of important files.
The consumer must pack the product carefully in sturdy outer packaging with sufficient protective material. The product, accessories and loose parts must not be able to move freely during transport.
The original packaging is not required, but must be used where reasonably possible. If the consumer has no suitable packaging material or is in doubt about the packaging, customer service can be contacted before dispatch.
If new damage demonstrably occurs during the return shipment as a result of insufficient or careless packaging, ReMarkt may deduct the actual diminished value. This also applies if the product was originally returned for another reason.
ReMarkt records new transport damage and informs the consumer about the damage and the calculation of any diminished value. A fixed amount or the full purchase price is not withheld automatically.
If the consumer has packed the product carefully and followed the return instructions, transport damage is not automatically attributed to the consumer. ReMarkt may have the damage investigated by the carrier.
If ReMarkt arranges the return shipment or collection itself, the transport risk passes in principle to ReMarkt as soon as the product has been handed over to the carrier designated by ReMarkt, provided that the consumer has followed the packaging instructions.

Article 13 – Refund

In the event of full cancellation, ReMarkt refunds all payments received from the consumer, including the costs of the cheapest standard delivery offered by ReMarkt.
If the consumer chose a more expensive shipping method, only the amount of the standard delivery is refunded.
In the event of partial cancellation, the original shipping costs are not refunded unless the law or a separate agreement provides otherwise.
ReMarkt makes the refund as soon as possible and no later than fourteen days after receiving the notice of cancellation.
ReMarkt may withhold the refund until the product has been received or until the consumer has provided evidence that the product has been returned, whichever is earlier.
The costs of returning the product in the event of cancellation are not refunded where these are borne by the consumer under Article 11. Where ReMarkt provides a paid return label, the costs of this, clearly communicated in advance, may be deducted from the refund.
Demonstrable diminished value in accordance with Article 12 may be deducted from the refund. ReMarkt explains any such deduction.
The refund is made using the same payment method that was used for the order. A different payment method is only used with the consumer's consent and at no additional cost.
For payment via Klarna, Riverty or another pay-later service, ReMarkt reports the credit to the payment service provider concerned. Any outstanding payment obligation is then adjusted or cancelled. If the invoice has already been paid, the refund is made via the payment service provider.
The processing time of a bank or payment service provider may vary. ReMarkt remains responsible for making or registering the refund in time.
A product that has been refused at the door or is returned by the carrier after cancellation is first received and registered through the returns procedure. The refund is then made in accordance with this article.
If an order is refused before final acceptance or cannot be fulfilled, ReMarkt refunds any amount already received without undue delay.

Article 14 – Conformity and warranty

ReMarkt guarantees that a product supplied to a consumer conforms to the contract on delivery and is fit for normal use.
When assessing what the consumer may expect of a refurbished product, the nature, age, sale price, product description, chosen quality grade and configuration of the product are taken into account. A deviation that was clearly stated before purchase and expressly accepted by the consumer does not count as a defect.
For consumers in the United Kingdom, the statutory requirements of UK consumer sales law regarding quality, fitness for purpose and description apply. A legal claim may in principle be brought within up to six years in England, Wales and Northern Ireland and up to five years in Scotland. This is not a fixed guarantee for that entire period.
If a defect becomes apparent within six months of delivery, it is in principle presumed to have been present at the time of delivery, unless ReMarkt proves otherwise or this presumption is incompatible with the nature of the product or the defect.
In addition to the statutory rights in the United Kingdom, ReMarkt provides a commercial guarantee of twelve months from the date of delivery on most products. The applicable guarantee period is stated with the product, in the order or on the invoice. The commercial guarantee is linked to the original customer and does not pass to a new owner on resale. This does not limit any statutory rights the new owner may have directly under the law.
On rechargeable and other batteries, ReMarkt provides a commercial guarantee of three months from the date of delivery. Normal reduction in battery capacity through use and ageing is not covered by this commercial guarantee. On delivery, however, the battery must meet the standard associated with the chosen quality grade and the information provided at the time of purchase. The three-month period does not limit the consumer's statutory rights in the United Kingdom.
The commercial guarantee covers technical and functional defects that arise during normal use. In principle, it does not cover:
1. normal wear and tear;
2. cosmetic signs of use that fall within the chosen quality grade;
3. damage caused by dropping, impact, moisture or other external influences;
4. damage caused by incorrect or careless use, maintenance or storage;
5. damage caused by unauthorised modifications or repairs.
In the event of a defect, the customer must first contact ReMarkt and give ReMarkt a reasonable opportunity to examine the product and offer a solution. Repairs or work by third parties may only be carried out with ReMarkt's prior written consent. Without this consent, the commercial guarantee may lapse for damage or defects caused by or related to this work. Statutory rights for unrelated defects remain in place.
In the event of a valid defect, the consumer may in principle exercise the short-term right to reject the product and request a refund during the first thirty days. After that, the consumer is in principle entitled to a free repair or replacement.
If a repair or replacement fails, is not possible or is not carried out within a reasonable time, the consumer may, under the UK statutory conditions, be entitled to a price reduction or the final right to reject the product.
ReMarkt is exclusively a webshop. Therefore, no direct exchange takes place over the counter. The product is first registered and examined. This does not limit the consumer's statutory right to repair or replacement.
The refund and any deduction for use are carried out in accordance with the mandatory consumer law applicable in the relevant part of the United Kingdom.
In the event of a valid claim under statutory rights (legal guarantee of conformity), the necessary costs of examination, return transport, parts, labour and re-shipment are borne by ReMarkt.
If the defect is not covered by the statutory rights (legal guarantee of conformity) or the commercial guarantee, ReMarkt informs the customer in advance of any examination, repair and return costs. Work for which costs are charged is only carried out with the customer's consent.
ReMarkt may ask for the order number, the invoice or other proof of purchase. The absence of the original invoice does not automatically cause a consumer's statutory rights to lapse where the purchase can be evidenced in another way.
For business customers, a commercial guarantee of at least twelve months from the date of delivery also applies to most products, unless a longer period is stated with the product, in the quotation, order or invoice. For rechargeable and other batteries, the separate commercial guarantee period set out in this article applies. Statutory provisions that protect consumers only do not apply to business purchases.

Article 15 – Carry-in warranty

ReMarkt operates a carry-in procedure. This means that a product must be made available to ReMarkt for examination, repair or replacement. ReMarkt does not carry out repairs at the customer's premises.
The customer must register the product with ReMarkt in advance and follow the return instructions provided. The product can be brought in by appointment or sent in accordance with the instructions.
In the event of a valid claim under statutory rights (legal guarantee of conformity), the necessary costs of returning, examining, repairing and re-shipping the product are borne by ReMarkt. For this purpose, ReMarkt provides a return label, arranges the transport or reimburses reasonable shipping costs agreed in advance.
Large, heavy or pallet-delivered products are collected or returned in accordance with a separately agreed transport procedure. The pallet policy and the packaging and transport instructions provided also apply in this respect.
The customer must pack the product carefully and properly. Damage that demonstrably results from insufficient or careless packaging may be charged to the customer. This does not apply if the customer packed the product carefully and followed ReMarkt's instructions.
After receipt, ReMarkt examines the product and assesses which solution is appropriate under Article 14.
If the examination shows that there is no defect covered by the statutory rights (legal guarantee of conformity) or the commercial guarantee, ReMarkt may charge reasonable examination and return costs. The customer is informed of these possible costs in advance.
A paid repair is only carried out after the customer has received a quotation and agreed to it.
Different arrangements regarding transport, examination and return costs may apply to business customers. These arrangements are set out in the applicable warranty terms, quotation or contract.

Article 16 – Repair and examination

If a product shows a defect, the customer must contact ReMarkt's customer service. The customer states the order or invoice number and gives as complete a description of the problem as possible. Photos, videos and error messages may be requested where they are needed to assess the problem.
ReMarkt may ask the customer to first carry out reasonable checking or troubleshooting steps. This helps to establish whether the product needs to be returned.
If remote examination is not sufficient, the product must be made available to ReMarkt in accordance with the carry-in procedure in Article 15.
After receipt, ReMarkt registers and examines the product. The customer ensures that the product is accessible for examination and, where necessary, removes passwords, accounts and security features that would make the examination impossible.
ReMarkt carries out a repair within a reasonable time and without significant inconvenience to the consumer. The time required may depend on the nature of the defect, the availability of parts and any examination that is necessary. ReMarkt informs the customer if a repair takes significantly longer than expected.
If the defect is covered by the statutory rights (legal guarantee of conformity) or the commercial guarantee, the necessary examination and repair are carried out free of charge.
If a free repair is not possible or does not offer an appropriate solution, ReMarkt acts in accordance with the remedies set out in Article 14.
If the defect is not covered by the statutory rights (legal guarantee of conformity) or the commercial guarantee, the customer receives information in advance about any examination, repair and return costs.
A paid repair is only carried out after the customer has received a quotation and expressly agreed to it.
Article 19 applies to making backups, removing personal data and possible data loss.

Article 17 – Rechargeable and other batteries

Rechargeable and other batteries are parts subject to wear. Their capacity and running time may decrease due to age, use, temperature and charging behaviour.
ReMarkt checks batteries before dispatch. For laptops, the following minimum battery capacities relative to the original capacity apply on delivery:
1. 5 stars: at least 80%;
2. 4 stars: at least 70%;
3. 3 stars: at least 60%.
Battery capacity is not the same as the actual running time. The running time depends, among other things, on the device, the settings, screen brightness, active programs, wireless connections and the load on the system.
If a battery does not meet the standard of the chosen quality grade during the final inspection, the laptop will not be supplied within that grade without the battery first being replaced or another appropriate solution being applied. This may result in extra delivery time. ReMarkt informs the customer if a significant delay is expected as a result.
The option of having a new or replacement battery fitted for a fee is not offered as standard on the product page. The customer can contact customer service about this before placing the order. The availability, costs and any extra delivery time are communicated in advance.
On rechargeable and other batteries, ReMarkt provides the commercial guarantee as described in Article 14. This commercial guarantee period does not limit the consumer's statutory rights.
Normal and gradual reduction in battery capacity does not automatically count as a defect. If a battery fails earlier or loses capacity faster than the consumer could reasonably expect under the contract, there may be a statutory lack of conformity.
When a battery issue is reported, ReMarkt may examine the product or the battery and ask the customer to carry out reasonable test or checking steps.

Article 18 – Software and licences

A product is supplied with the operating system, software and licences stated on the product page and in the order.
Where Windows is included with the product, the operating system is supplied ready for use and activated, unless expressly stated otherwise before purchase.
The language and version of the operating system are determined by the chosen configuration, the country version of the website used or a separate agreement made with the customer.
For additional software, such as Microsoft Office, the licence type, version, period of use and terms stated with the order apply. A licence may be linked to the device, a user account or a one-time activation code.
ReMarkt guarantees that the software and licences supplied correspond on delivery to what was ordered. The customer is responsible for the compatibility and functioning of software that was not supplied or installed by ReMarkt.
If a device does not meet the official system requirements of the installed operating system, this must be clearly stated on the product page before purchase and separately accepted by the consumer.
The customer must install available necessary security and software updates in good time. Insofar as legally required and reasonably possible, ReMarkt informs the customer about necessary updates and the consequences of not installing them.
Problems that are demonstrably caused by software, settings or changes made by the customer or a third party after delivery are not covered by the commercial guarantee. This does not limit statutory rights where the problem is partly caused by a defect that was present on delivery.
For digital software and licences, the right to cancel is only lost where:
1. delivery began during the cooling-off period with the consumer's express prior consent;
2. the consumer acknowledged in advance that they understood they would thereby lose their right to cancel;
3. ReMarkt confirmed this consent and acknowledgement to the consumer.
Merely activating, installing or digitally delivering software is not sufficient to exclude the statutory right to cancel without the consent and confirmation required above.
During examination, repair, replacement or reinstallation, software may be reinstalled or restored to its original configuration. Article 19 applies to personal data and backups.

Article 19 – Personal data and backups

The customer is responsible for making an up-to-date backup of personal files, programs, settings and other data before a product is submitted to ReMarkt for return, examination or repair.
The customer must, where possible, remove or unlink personal data, accounts, linked devices and security settings before the product is handed in or returned.
If the defect makes it impossible to make a backup or remove data, the customer must inform ReMarkt of this before returning the product.
ReMarkt may reset, format or reinstall a product during examination or repair where this is necessary for the examination or repair. Any data, programs and settings present may be lost as a result.
ReMarkt cannot guarantee that data will be preserved during examination, repair, replacement or reinstallation.
ReMarkt is not liable for data loss that could have been prevented by making a backup in advance, unless the damage was caused by ReMarkt's intent or deliberate recklessness or where the law provides otherwise.
Personal data that may be accessible during examination or repair is processed only insofar as necessary for the performance of the service and in accordance with ReMarkt's privacy policy.
ReMarkt advises the customer not to provide personal passwords. Where access to the product is necessary, the customer can, where possible, make available a temporary local account without personal data.

Article 20 – Business orders

An order counts as a business order when the customer acts in the course of a profession or business. Merely entering a company name or VAT number does not automatically make an order a business order where the product is demonstrably purchased for private use.
Before completing the order, the business customer must provide the correct company name, invoice address, Chamber of Commerce (KvK) number and, where applicable, VAT number.
Statutory provisions that protect consumers only, including the statutory right to cancel, do not apply to business orders.
Different arrangements regarding prices, payment, delivery, returns and warranty may apply to business orders. These arrangements are set out in the quotation, order confirmation or separate contract.
For an export delivery from the Netherlands to a business customer in the United Kingdom, the tax and customs conditions in Article 8 apply. The business customer is responsible for import declarations, local taxes and levies insofar as these are not collected by ReMarkt at checkout.
If it cannot be demonstrated that the conditions for the zero VAT rate have been met, ReMarkt may still charge the applicable VAT.
The business customer is responsible for the accuracy of the company, invoice and VAT details provided.
For questions about business orders, larger quantities or quotations, the customer can contact ReMarkt's customer service.

Article 21 – Large orders and quotations

For orders of five or more products, a longer processing and inspection time may apply than the usual delivery time stated on the website.
For larger quantities, specific configurations or a quotation, the customer can contact ReMarkt's customer service.
To prepare a quotation, ReMarkt may ask for:
1. the desired product or model;
2. the number of products;
3. the desired specifications and quality grade;
4. any accessories or additional work;
5. the delivery address and country of destination;
6. the desired delivery date;
7. the customer's contact and company details.
The availability of refurbished products may vary. The quantities, configurations, prices and delivery times offered therefore depend on current stock.
A quotation does not reserve stock unless this has been expressly confirmed in writing. The validity period of a quotation is stated in the quotation.
Large orders may require extra time for picking, configuration, quality control, packaging and transport. The expected delivery time is communicated before the contract is concluded.
If a fixed delivery date is essential for the customer, this date must be agreed with ReMarkt in writing in advance.
Any handling, configuration, packaging, pallet or transport costs are stated in advance and only form part of the contract once accepted by the customer.
Large orders may be delivered in several instalments where this has been agreed in advance. No additional costs are charged for this without the customer's consent.
If a large order is transported by pallet, ReMarkt's applicable delivery terms and pallet policy also apply.

Article 22 – Liability

ReMarkt is liable for damage that is the direct result of a failure to perform the contract that is attributable to ReMarkt, insofar as this liability arises under the law.
ReMarkt is not liable for damage caused by:
1. incorrect, careless or improper use of the product;
2. use contrary to the product information or instructions;
3. modifications or repairs carried out by the customer or a third party without ReMarkt's consent;
4. software, accessories or parts not supplied by ReMarkt;
5. failure to install necessary updates in good time after the customer has been informed of their availability and consequences.
The exclusions in the previous paragraph apply only insofar as the damage was actually caused by the circumstance concerned.
The provisions of Article 19 also apply to loss of data. ReMarkt is not liable for data loss that could have been prevented with an up-to-date backup, unless the law provides otherwise.
The customer must take reasonable measures to prevent damage or to limit it as far as possible.
Towards business customers, ReMarkt's liability is limited to direct damage and to a maximum of the amount charged for the product or contract concerned, unless ReMarkt's liability insurance pays out a higher amount.
Towards business customers, ReMarkt is not liable for indirect damage, including consequential loss, business interruption, loss of profit, loss of savings and loss of data.
The limitations of liability in this article do not apply where ReMarkt caused the damage intentionally or through deliberate recklessness, in the event of death or personal injury, in the event of statutory product liability or where the law does not permit the exclusion or limitation of liability.

Article 23 – Complaints procedure

A complaint about a product, order, delivery, payment, return, warranty handling or service can be submitted to ReMarkt's customer service.
A complaint can be submitted:
1. by e-mail via info@remarkt.nl;
2. by post via Terabyte B.V., trading as ReMarkt, Ellerweg 2, 6037 RS Kelpen-Oler, the Netherlands.
When submitting a complaint, state, where applicable:
1. the order or invoice number;
2. the customer's contact details;
3. a complete and clear description of the complaint;
4. the desired solution;
5. relevant photos, videos, error messages or other supporting evidence.
The complaint must be submitted to ReMarkt within a reasonable time after it arose or was discovered.
ReMarkt acknowledges receipt of the complaint as soon as possible and investigates the complaint carefully.
ReMarkt aims to assess and respond to a complaint substantively within two to five working days.
If handling the complaint requires more time, the customer receives, no later than fourteen days after receipt of the complaint, a substantive response or a message stating when a further response can be expected.
If additional information is needed to handle the complaint, ReMarkt may ask the customer to provide this information within a reasonable time.
If a complaint is justified, ReMarkt offers an appropriate solution in accordance with the contract and the applicable statutory provisions.
If the customer does not agree with the proposed solution, the customer may ask ReMarkt to reassess the complaint. If no mutual solution is reached, the dispute procedure in the following article applies.

Article 24 – Disputes and applicable law

Contracts with ReMarkt are governed by Dutch law.
For a consumer residing in the United Kingdom, this choice of law does not affect the mandatory consumer protection of the United Kingdom. The consumer retains all rights that cannot be contracted out of under the applicable law.
ReMarkt and the customer first try to resolve a dispute by mutual agreement in accordance with the complaints procedure in Article 23.
ReMarkt is a member of WebwinkelKeur. If a consumer and ReMarkt cannot reach a solution, the consumer can register the dispute via the ReMarkt member page at WebwinkelKeur.
A consumer in the United Kingdom can contact the competent public consumer advice service in England, Wales, Scotland or Northern Ireland for information about their rights.
If mediation by WebwinkelKeur does not lead to a solution, the dispute can be submitted to Stichting DigiDispuut in accordance with the DigiDispuut procedural rules. DigiDispuut can issue a binding decision where the conditions for handling the dispute have been met.
Engaging DigiDispuut may involve costs. The current conditions and costs are set out in the WebwinkelKeur dispute procedure and the DigiDispuut procedural rules.
A dispute may also be submitted to the court that has jurisdiction under the applicable rules of jurisdiction. The consumer retains the access to the courts provided by the mandatory law of the United Kingdom. ReMarkt cannot use these terms and conditions to require a consumer to waive a court that has jurisdiction by law.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to business contracts. Disputes with business customers are submitted to the competent court in the district where ReMarkt has its registered office, unless mandatory law provides otherwise.

Article 25 – Force majeure

Force majeure exists where ReMarkt is unable to perform an obligation, or to perform it in time or in full, due to a circumstance that cannot be attributed to ReMarkt.
Force majeure may include, among other things:
1. fire, flooding or another natural disaster;
2. war, terrorism or serious civil unrest;
3. government measures that prevent performance of the contract;
4. large-scale failure of energy, internet or communication networks;
5. a cyberattack that could not be prevented despite appropriate security measures;
6. general strikes or exceptional disruptions to transport.
A circumstance only counts as force majeure where it is beyond ReMarkt's reasonable control and its consequences could not reasonably have been prevented or limited.
ReMarkt informs the customer as soon as possible about the force majeure situation, its consequences for the contract and, as far as possible, its expected duration.
During the force majeure situation, the affected obligations are suspended only insofar as and for as long as performance is not reasonably possible.
ReMarkt takes reasonable measures to limit the consequences of the force majeure situation and to resume performance of the contract as soon as possible.
If performance is permanently impossible, ReMarkt and the customer may terminate the affected part of the contract. Amounts relating to products or services not delivered are refunded.
In the event of delay or non-delivery, a consumer retains the statutory rights to performance, termination and refund. Reliance on force majeure does not limit these statutory rights.
ReMarkt is not obliged to compensate damage insofar as the failure resulting from force majeure cannot be attributed to ReMarkt under the law.

Article 26 – Amendment and validity of the terms and conditions

The version of the terms and conditions that was made available to the customer before or at the time the contract was concluded applies to that contract.
ReMarkt may amend these terms and conditions. An amended version applies only to contracts concluded after the effective date of the amendment.
An amendment only applies to an existing contract where ReMarkt and the customer expressly agree to this and the amendment does not conflict with mandatory law.
The most recent version of the terms and conditions is published on the website and can be saved and downloaded by the customer.
Each version states the date on which it comes into effect.

Question 4

¿Cómo hago una devolución desde España?

Accepted Answer

Registre primero la devolución por desistimiento, reparación, cambio o reembolso a través del portal de devoluciones de remarkt.es. Puede hacerlo con una cuenta, pero también como invitado a través de portal de devoluciones.

Abra el portal de devoluciones e inicie sesión o elija Devolución sin cuenta.
Introduzca su número de pedido y la dirección de correo electrónico del pedido.
Seleccione el producto, el motivo de la devolución y la tramitación deseada.
Envíe la solicitud y espere las instrucciones de devolución.

Tras el registro recibirá primero una confirmación de que hemos recibido su solicitud. ReMarkt evalúa las solicitudes de devolución en días laborables. Tras la aprobación recibirá las instrucciones de devolución correspondientes.

¿Desea desistir de la compra? Comuníquelo en un plazo de 15 días desde la recepción. Tras la comunicación dispone de otros 15 días para devolver el producto.

Dirección de devolución

ReMarkt / Terabyte B.V.
Ellerweg 2
6037 RS Kelpen-Oler
Países Bajos

No envíe el producto hasta que haya recibido las instrucciones. En caso de desistimiento, los gastos directos de devolución desde España corren a su cargo. En caso de una entrega dañada, incorrecta o incompleta o de una solicitud de garantía válida, ReMarkt asume los gastos de devolución necesarios.

Question 5

Comment effectuer un retour depuis la France ?

Accepted Answer

Déclarez d'abord tout retour pour rétractation, réparation, échange ou remboursement via le portail de retour français de ReMarkt. Cela est possible avec un compte, mais aussi en tant qu'invité via portail de retour.

Ouvrez le portail de retour et connectez-vous ou choisissez Retour sans compte.
Saisissez votre numéro de commande et l'adresse e-mail de la commande.
Sélectionnez le produit, le motif du retour et le traitement souhaité.
Soumettez la demande de retour et attendez les instructions de retour une fois celle-ci traitée.

Après la déclaration, vous recevez d'abord une confirmation indiquant que votre demande a bien été reçue. Cela ne signifie pas encore que la demande est automatiquement approuvée. ReMarkt contrôle les demandes de retour soumises les jours ouvrés. Après approbation, vous recevez les instructions de retour appropriées.

Vous souhaitez vous rétracter d'un achat ? Déclarez-le dans les 15 jours suivant la réception. Après la déclaration, vous disposez encore de 15 jours pour renvoyer le produit.

Adresse de retour

ReMarkt / Terabyte B.V.
Ellerweg 2
6037 RS Kelpen-Oler
Pays-Bas

N'envoyez le produit qu'après avoir reçu les instructions. En cas de rétractation, les frais directs de retour depuis la France sont à votre charge. En cas de livraison endommagée, incorrecte ou incomplète, ou de demande valable au titre de la garantie ou de la conformité, ReMarkt prend en charge les frais de retour nécessaires.

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